pain point

noun

plural pain points

: a persistent or recurring problem (as with a product or service) that frequently inconveniences or annoys customers

When you're in an established market, you have an established customer; their needs and pain points are clearly laid out on your competitors' review sites.

—Billy Polson

Customer service, which has been a pain point of bigger banks for years, is also improving in that it's getting faster and requires little from you.

—Chris Welch

broadly : something that is a recurring source of trouble, annoyance, or distress

Meanwhile, ironing is a pain point with her boyfriend because she loves the look of a crisply pressed men's shirt. "He never irons his shirts and it drives me crazy," she [Elyse Moody] says.

—Jura Konicus

Examples of pain point in a Sentence

Recent Examples on the Web

Understanding what is required to solve a pain point and where in the workflow the AI solution will bring the most business value reduces the risk of inefficiency. —Oleksandr Sheremeta, Forbes, 5 Nov. 2024

Food prices have been among the biggest pain points for households during the latest bout of inflation. —Alexandra Byrne, NBC News, 4 Nov. 2024

Retail giant Amazon says its model, which delivers medications to consumers' doorsteps, is an answer to a pain point in the pharmaceutical industry - lack of access. —Betty Lin-Fisher, USA TODAY, 19 Oct. 2024

Surely there must have been pain points while growing ServiceNow? —Jim Edwards, Fortune, 31 Oct. 2024

Word History

First Known Use

1986, in the meaning defined above